MNLWin Frequently Asked Questions
Transactions and Game History
How many days can I check my transaction record?
You can view your transaction records within the past 30 days.
Where can I check the game rules and how to play?
You can find the game rules in the respective game window. Users are allowed to check the rules of each game directly within the game interface.
How do I know the history of game results?
The display method varies depending on the gaming company, but you can check the history from the “Members” section in the home menu by clicking on “Betting Record” to view the history of game results.
Game Play and Connectivity
What should I do if the internet is disconnected during a game?
If you are disconnected during, before, or after the game, we will first check the game history. If the game was disconnected prematurely, it will resume on your next login. If you encounter any problems, please contact us as soon as possible.
Can I play games on my mobile?
Yes, you can play slots online using a smartphone. You can enjoy our online casino games via your internet browser or download our app, which is available for both Android and iOS devices.
Banking and Registration
How can I register my card?
You can register up to 2 cards under your account, and one bank account is only allowed to be registered under one user account. Sharing one bank card between multiple users is not allowed. If you want to delete or modify your bank information, please contact us.
Notice for bank information:
1. Please enter the correct bank information, such as bank name, bank account number, and payee name. You cannot modify it after submission.
2. The bank account information is used for withdrawing money. You don’t need to provide it during registration, but you must register your bank account before making a withdrawal.
Security and Account Safety
Is MNLWin online gaming platform safe?
Yes! MNLWin is 100% secured and safe to use. The platform uses 128-bit Secure Socket Layer (SSL) technology to encrypt all information sent to and from the site after logging in. Our systems and applications are tested several times per year by third-party security experts. Additionally, we have an Intrusion Detection System that monitors all network traffic 24/7 for signs of attacks or intrusions.
Is my account safe?
MNLwin employs two different passwords for login and withdrawal. You can also use Google Authenticator to secure your account further. After logging in, all information sent to and from the site is encrypted using 128-bit SSL technology.
Is my fund secured during deposits and withdrawals?
MNLwin cooperates with many international financial security institutions and has developed industry-leading fund transaction security protection encryption technology. This ensures the safety of users during recharge and withdrawal, providing stable and fast performance that is trustworthy.
IMPORTANT NOTE:
1. You must enter your fund password for every withdrawal.
2. You cannot modify the details after registering your bank account.
3. You won’t be able to see the bank details after registering your bank account.
Responsible Gaming
What is MNLWin’s approach to responsible gaming?
We care about our players and aim to ensure that time spent with us is fun. Betting should always be within your means and not negatively impact you financially or socially. As an award-winning Responsible Operator, we provide the expertise to guide, advise, and help you play safely.